THE Ikeja Electric (IE) has assured its customers of its commitment to achieving 24-hour electricity supply.
Chairman of the company, Kola Adesina, gave the assurance at the unveiling of IE’s Shomolu Business Unit office in Lagos. He explained that the firm is supplying 22 hours electricity in some areas, and will invariably scale up to 24 hours.
“If other countries can do it then we can do it. It’s a journey and we will get there. At present, we are doing 22 hours in some locations. So, invariably, we have moved from when it used to be less than 10 hours to 22 hours and we will definitely get to 24 hours,” he said.
Adesina, stated that IE is committed to selling more energy to its customers, as well as remedying faults faster. He however charged the Transmission Company of Nigeria (TCN) and gas suppliers to ensure that gas is readily made available to the operators in the sector.
“We cannot industrialise this country without electricity,” he added.
The IE chairman further said in addition to providing the required infrastructure that will strengthen the firm’s network and bolster services, the unveiling of the new Shomolu Business Unit office signifies that IE prioritises both its members of staff members and customers.
“This building provides conducive environment for our staff, enabling them to work better, think intelligently and strategically, while ensuring quality service delivery,” he noted.
Also speaking at the event, the Chief Executive Officer of the company, Folake Soetan, said the power distribution firm is excited to improve service delivery to its customers.
According to her, the inauguration of the facility is designed to optimise operations in the area of location in line with the firm’s mantra of “customer first, technology now.” She added through the new office, IE will continue to deliver top-notch services to her teeming customers in the network.
“Our effort to continuously improve customer experience and deliver optimal value is the motivating force behind all we do at IE. And that is what has helped to position us as industry leader,” she said.
On the company’s plan for the year, Soetan stated that IE is resolved to further deliver efficient services through online and offline touchpoints, by attending to queries promptly and using innovative solutions that offer convenience and unique experience.
“We would continue to redefine our operations with innovative solutions while exploring better ways to work. The satisfaction of customers remains the priority, and this restates our unwavering commitment to service excellence through continuing investment in our people and technology,” Soetan added.
She listed this year’s target for the firm to include growth in energy, which would scale up supply across the network, while several projects have been outlined for the year across the six business Units – Shomolu, Oshodi, Abule-Egba, Ikorodu, Ikeja and Akowonjo.
