SEVERAL subscribers took to social media on Tuesday to express their dissatisfaction with telecommunication network providers in Nigeria blocking their connection lines.
The Mobile Telephone Network, on the other hand, apologized to the complainants in a series of tweets.
MTN has been criticized by several consumers for blocking their lines despite the fact that they were tied to their National Identification Numbers.
“Mtn has done their worse ba. They have finally done what they have been saying they will do. I hope they are happy?
@MTNNG, what will happen to my airtime now? #givemebackmyairtime #blocked #mtn,” @rinaj_walta tweeted.
“Been trying to add my nimc number for over months it keeps saying error input again. After 6 months oooo. You guys decided to wake and block off my number. Kodaaaa naaa,” @teslim_oyedele said.
@Drjoshobi posted, “why am I not able to make calls, my NIN has been duly linked to my mobile number. What’s all this?”
MTN responded by apologizing to the impacted consumers and stated that the order was a federal government directive. Those who claimed their lines were banned despite linking them to their NINs were urged to bring in their numbers for correction.
MTN apologized to the tweeps through its Twitter handle, @MTN180.
“Y’ello. We apologize for any inconvenience caused you. The communication to implement restrictions on outgoing calls for customers who have not linked their National Identification Number (NIN) to their SIM is a directive from the Federal Government. ~AO,” it tweeted.
“Y’ello, I am so sorry to read about this. Kindly provide the affected phone number via DM for checks. Thanks. ^NA,” MTN apologised to @Drjoshobi who had asked why MTN gave him free airtime when he linked his number with his NIN but still had his line restricted.
