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The Nigerian Civil Aviation Authority (NCAA) says it will sanction airlines who delay ticket refunds.
According to the NCAA’s Director of Public Affairs and Consumer Protection Michael Achimugu ticket refund compliance is a crucial part of the agency’s consumer protection plan.
Achimugu said the move is in adherence to Part 19 of the NCAA Regulations of 2023.
“Going forward, AIRLINES THAT FAIL TO PAY REFUNDS WITHIN THE TIMEFRAME STIPULATED BY THE NCAA REGULATIONS 2023 WILL BE SANCTIONED,” he said.
He noted that “Cash purchases must be refunded immediately, and by cash. Tickets purchased by electronic transfer, mobile apps, internet banking, etc must be refunded within 14 days”.
