Flight cancellations: Passengers entitled to refund within 14 days – NCAA

The Nigerian Civil Aviation Authority (NCAA) has reiterated that airline passengers are entitled to ticket refunds within 14 days of flight cancellation, in accordance with its consumer protection regulations.

NCAA Director of Public Affairs and Consumer Protection, Michael Achimugu, emphasised that the regulatory body is committed to safeguarding passenger rights.

“For refund of tickets not purchased by cash, an airline has 14 days to pay,” Achimugu said. “If the airline fails to process within the stipulated timeframe, sanctions will follow.”